--- title: "Quick Reference" url: "https://kb-dodea.credentia.com/en/article/quick-reference" language: "en" last_updated: "2026-01-05T08:02:32.336Z" --- # Quick Reference Quick reference guide for essential information on the North Carolina - DoDEA nursing assistant certification exam ### Credentia Registration and Scheduling Services 1025 Greenwood Blvd.  Suite 401  Lake Mary, FL 32746 Hours of Operation: Monday – Friday 8:00 a.m. – 11:00 p.m.  Saturday: 8:00 a.m. - 5:00 p.m.  Sunday 10:00 a.m. - 4:00 p.m.  (Eastern Time Zone) ### Create or Log into your Credentia Platform account to: - Change your current address and phone number.  - Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled.  - Obtain and submit an Examination Testing Application.  - Check Testing Application status.  - Find test sites and availability.  - Schedule, reschedule or cancel an examination.  - View exam details such as examination type, scheduled time, date, and location.  - View Score report.  - Submit and review a Grievance application for completed examination. ### Contact Customer Service to: - Problem occurs when creating a Credentia Platform Account.  - Did not receive activation link.  - Problem occurs when applying an assigned voucher code.  - Testing Application Issue.  - Received an error message when scheduling examination.  - Score report not viewable on the Credentia Platform after 24 hours.  - Call (888)-204-6249 ### North Carolina Department of Health and Human Services Health Care Personnel Education and Credentialing Section  2709 Mail Service Center  Raleigh, NC 27699-2709  1-919-855-3969  Fax: 1-919-733-9764 Hours of Operation:  8:00 a.m. – 5:00 p.m. (Eastern Time Zone, Weekdays)  The phone lines will be open between 8:00 am - 12:00 p.m. and 1:00pm - 3:00pm Go to NC DHHS website [ncnar.ncdhhs.gov/](https://ncnar.ncdhhs.gov/) for additional information. Contact the State if you have any questions about your Nurse Aide I Registry listing. * * *