Grievance Process

If you disagree with your score, you can file what’s called a “grievance,” allowing you to explain or provide a reason for why you think your score was not correct or fair.

• All grievances must be in writing and submitted through the online system. You must provide as much detail as possible. The grievance must be submitted within thirty (30) days of your exam date.
• After we receive your grievance form, your complaint will be investigated. Once the investigation is complete, Credentia will contact you to tell you whether your grievance was accepted. If the grievance is accepted, you’ll be allowed to retest at no additional cost.
• For details on how to submit a grievance, visit www.credentia.com/ test-takers/ncna and click on “Grievances” in the Resources section of the webpage. You will receive a response within thirty (30) days of Credentia receiving your form.