Quick Reference
Quick reference guide for essential information on the North Carolina - DoDEA nursing assistant certification exam
Credentia Registration and Scheduling Services
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
Hours of Operation:
Monday – Friday 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. - 5:00 p.m.
Sunday 10:00 a.m. - 4:00 p.m.
(Eastern Time Zone)
Create or Log into your Credentia Platform account to:
- Change your current address and phone number.
- Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled.
- Obtain and submit an Examination Testing Application.
- Check Testing Application status.
- Find test sites and availability.
- Schedule, reschedule or cancel an examination.
- View exam details such as examination type, scheduled time, date, and location.
- View Score report.
- Submit and review a Grievance application for completed examination.
Contact Customer Service to:
- Problem occurs when creating a Credentia Platform Account.
- Did not receive activation link.
- Problem occurs when applying an assigned voucher code.
- Testing Application Issue.
- Received an error message when scheduling examination.
- Score report not viewable on the Credentia Platform after 24 hours.
- Call (888)-204-6249
North Carolina Department of Health and Human Services
Health Care Personnel Education and Credentialing Section
2709 Mail Service Center
Raleigh, NC 27699-2709
1-919-855-3969
Fax: 1-919-733-9764
Hours of Operation:
8:00 a.m. – 5:00 p.m. (Eastern Time Zone, Weekdays)
The phone lines will be open between 8:00 am - 12:00 p.m. and 1:00pm - 3:00pm
Go to NC DHHS website https://ncnar.ncdhhs.gov/ for additional information.
Contact the State if you have any questions about your Nurse Aide I Registry listing.